Support
FIELD SERVICE
Proper technical support in the field is vital to ensuring your machine is set up quickly during the commissioning and start up phase so that you can be online and in production quickly. It is also to ensure that your machine is back online quickly during a down situation. Whether we utilize the benefits of remote access to help you troubleshoot your system or we send a technician to your site, we are there to assist you in a timely manner so that you can always meet production.
Unique Solutions Automation service technicians are also on hand to assist you in maintaining your equipment through out the life cycle of your machine. We are also available to assist you in the beginning of your production to ensure the start up is smooth.
SPARE PARTS
Equipment uptime is crucial for customers, we understand your parts availability requirements and we always stock critical spare parts. We have a trained parts department that can assist you with identifying the parts necessary for corrective or maintenance purposes. Critical or emergency orders usually ship out within a few hours of the emergency order. We will always try our best to ensure your system is always up and running.
TRAINING
The key to longevity and efficiency of your equipment stems from having knowledgeable and well trained personnel. We believe in providing your equipment operators and maintenance staff with the resources needed to operate, troubleshoot, and maintain the system to the highest level. By building a good foundation, your system will operate at its best for years to come. We offer two styles of training to fit your needs:
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Standard Training (Informal Style) - At Machine Training Only
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Hybrid Training – Classroom overview and at machine training, training manual and PowerPoint provided
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Customized Training (Formal Style) – Full classroom and machine training, with a structured curriculum